This Privacy Policy applies to the website https://lifepensionsmatter.com operated by The Haven of Wellness LLC (“we”, “us”, or “our”), a California Limited Liability Company (EIN: 86-2921885) located at 1968 Coast Highway 235, Laguna Beach, CA 92651.

We are committed to protecting your privacy and maintaining the trust of our visitors and clients.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and date of birth.
• Insurance & Financial Details: Information you provide when requesting Life, Health, Annuity, or Pension quotes and consultations.
• SMS Consent Data: Your phone number and explicit consent when you check the consent box on our forms.
• Technical Data: IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We use your information to:

• Provide accurate insurance quotes and personalized consultations for Life, Health, Annuity, and Pension services.
• Send important transactional SMS messages such as appointment reminders, follow-ups, and inquiry updates.
• Respond to your questions and deliver customer support.
• Improve our website and services.
• Comply with legal and regulatory requirements.

3. SMS and Text Messaging

By providing your phone number and checking the consent checkbox(es) on our forms, you give us your prior express written consent to receive text messages from The Haven of Wellness LLC.

These messages may include transactional messages (such as appointment reminders, quote follow-ups, and inquiry updates) and marketing or promotional messages only if you separately consent to receive them.

Message & data rates may apply. Message frequency varies. Reply HELP for assistance or STOP to opt out at any time.

4. Sharing of Your Information

We may share your information only with:

• Licensed insurance carriers to process your quotes or applications.
• Our SMS service provider solely for delivering consented messages.
• Legal authorities when required by law.

We never sell, rent, or share your phone number for marketing purposes.

Important: No mobile information (including phone numbers and SMS opt-in consent data) will be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes. This data is used solely by The Haven of Wellness LLC and our contracted SMS service provider to deliver the messages you consented to receive.

5. Data Security Practices

We take the security of your personal and nonpublic personal information (including financial and insurance-related data) very seriously. We have implemented reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

Our security measures include:

• Industry-standard encryption (such as SSL/TLS) for data transmitted over the internet;
• Secure servers and restricted access controls (only authorized personnel have access on a need-to-know basis);
• Regular security reviews, vulnerability assessments, and updates to our systems;
• Contractual requirements with third-party service providers (including our SMS provider) to maintain appropriate safeguards.

In the event of a data breach that could pose a risk to you, we will notify affected individuals and regulators as required by applicable law, including the Gramm-Leach-Bliley Act (GLBA) and California law.

While we strive to use commercially reasonable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (such as pixels and web beacons) to enhance your browsing experience, analyze website traffic, improve our services, and understand how visitors interact with our site.

These technologies may collect information such as your IP address, browser type, device information, pages visited, and time spent on the website. We use this data for analytical purposes and to provide better personalized content and insurance recommendations.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

We do not use cookies or tracking technologies to collect your mobile phone number or SMS consent data for marketing purposes.

7. Your Rights

• Opt out of SMS anytime by texting STOP.
• Request access, correction, or deletion of your personal data.
• California residents have additional rights under CCPA/CPRA.

Contact Us

The Haven of Wellness LLC
1968 Coast Highway 235
Laguna Beach, CA 92651
Email: [email protected]